IT Support Fundamentals: Help Desk Skills for South Africa

Categories: Tech & IT
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About Course

This is a live online cohort course. You will attend scheduled live classes with an instructor, complete practical assignments, and receive a certificate of completion after meeting the course requirements.

Classes are live and are not recorded unless expressly stated otherwise. Please make sure you can attend the scheduled sessions before enrolling.

IT support is one of the most reliable tech careers every company needs someone who can fix computers, troubleshoot networks, and help users when things go wrong. This 3-week live cohort teaches you the complete IT support skillset: hardware basics, operating systems (Windows and macOS), networking fundamentals, helpdesk customer service, and a structured troubleshooting methodology. You’ll finish ready to apply for entry-level IT support roles in South Africa.

This is a live cohort course

  • Format: Live Google Meet classes with an instructor
  • Duration: 3 weeks (13 October – 31 October 2026)
  • Live Classes: 9 (3 per week – Tue, Fri, Sat)
  • Sessions: Day 10:00–12:00 or Evening 18:00–20:00 SAST
  • Assignments: Weekly practical troubleshooting tasks plus final IT support portfolio
  • Certificate: Non-accredited certificate of completion
  • Recordings: No recordings unless stated
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What Will You Learn?

  • Identify and troubleshoot common hardware issues on desktop and laptop computers
  • Install, configure and troubleshoot Windows 10 and Windows 11 operating systems
  • Understand basic networking: IP addresses, DNS, routers, modems, Wi-Fi
  • Apply a structured troubleshooting methodology (the helpdesk framework)
  • Provide professional IT customer service over phone, email and chat
  • Prepare for CompTIA A+ certification and entry-level IT support roles in South Africa

Course Content

Orientation
Welcome to the live cohort. Learn how live classes work, assignments, and certificate rules.

  • Welcome to IT Support Fundamentals: Help Desk Skills for South Africa
  • How Live Google Meet Classes Work on EduMzansi
  • Assignment and Certificate Rules
  • Setting Up Your IT Support Practice Environment

Week 1: Hardware & Operating Systems
Learn computer hardware, Windows and macOS management, and remote support fundamentals.

Week 2: Networking & Helpdesk Systems
Understand networking fundamentals, troubleshoot connectivity issues, and manage support tickets professionally.

Week 3: Customer Service, Security & Career Prep
Master IT customer service, security fundamentals, and prepare for entry-level IT support jobs.

Final Project & Certificate
Complete your IT support portfolio and career plan and qualify for your certificate.

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